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Frequently Asked Questions

What is the difference between Prints, Limited Edition and Originals?

Prints Are high-quality reproductions of the original work. They are taken from high-resolution images and are printed on museum-quality archival papers. Since the photo was taken from the original, a low-relief painting, some shadows will be on the print. These shadows give the look of the 3-D aspects in a flat image.

Limited Edition Are the same printing techniques from above but limited quantities. Each print is hand-signed and numbered by me. Since they are limited, these will have a high value since there are not many out in the world. You will also get some good little extras!

Originals These are one of a kind and the only one in existence. You will receive all the hardware, including frame and hanging wire. The painting will be ready to hang on your wall. You will need to provide mounting hardware that will work for your surface. Some of these pieces can be pretty heavy. We will let you know the best approach for mounting your wall.

Do you provide onsite hanging services?

We can make arrangements to have your piece hand delivered (if in the continental USA) and hung on your wall. A price will need to be quoted for this service due to the travel distance and location that the painting will be mounted. If you are interested in this service, please send an email to jason@jayart23.com or call us at 814-273-7063.

Can I commission a piece?  

Yes, of course, you can! We can work with you to make a piece specifically for you. We can work in any color pallet or size you wish. We will go through the process to meet your every need. This is typically done over video conference. A commission piece can take a month or longer to get completed. You will receive work-in-process photos or videos as your new addition comes to life. I strongly suggest you give this a try. It’s a fun way to be part of the process. An agreement will be signed, and down payment will be needed before any work begins. The final payment will be made once the piece is completed. To get started, feel free to fill out THIS FORM.

What is the 3-D photograph commission?

A 3-D photograph is a unique way to change the typical family photo you have hanging over the fireplace. First, we will take the photograph(provided by you or a photographer you’re working with) and make a low relief geometric base. Then, the image will be cut apart on our C+C equipment and reassembled into a shadowbox frame. It takes an ordinary photo and makes it into a kind piece of art.

What is your shipping Policy? 

FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order typeProduction TimeStandard Shipping2 Day ShippingNext Day Shipping
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.   

^ We stock some popular sizes, produced much more quickly.  

For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.   

Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

HOW MUCH DOES THE SHIPPING COST? 

The shipping price is calculated based on weight coefficient of each item. 

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 1-3 weeks. Each original will have custom packaging made to ensure safe travels. Smaller pieces within UPS/Fed Ex size parameters will ship via UPS or Fed-Ex. Larger pieces will require a freight company. This shipping will be determined once a location is known and produced a quote. Tracking information will be emailed to you as soon as available.

Standard shipping is FREE within the Continental United States.

Shipping outside of the Continental U.S., expedited shipping, and special requests will be charged at full cost.

For shipping original artworks and limited editions outside the Continental U.S., please contact me to discuss the best and most cost-effective way to ship your art. All shipping and handling costs must be borne by the buyer. We use Fedex or UPS for international shipping but we're happy to ship with any carrier you're comfortable with. JayArt23 will not be responsible for import duties and taxes required for international shipping.

WHEN WILL I RECEIVE MY ORDER? 

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

Limited edition prints take 2-3 weeks. Originals will ship 1-2 weeks plus shipping.

CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES? 

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request. 

What is your Policy on Returns/Exchanges/Refunds?

We will provide a no charge replacement or refund for any quality issues. We may request to have the presentation / order returned to us and would provide a return shipping label. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact jason@jayart23.com. There’s a 15% restocking fee that is applied for any order canceled or exchanged.

Our main goal is for you to love your new addition! Therefore, we ask you to take photos of any problems or damage you see and send them to jason@jayart23.com. We will provide a replacement for any damage that occurred during shipping. We stand behind everything we ship and will work with you to correct any problems.

CAN I CANCEL MY ORDER? 

Unless your order has gone into production, you can cancel it. Orders usually go into production the next business day but will sometimes be done on the same day. If you want to change or cancel your order reach out as soon as possible at @jayart23.com or call at 814-273-7063. We will do everything we can to meet your needs. There may be a packing fee if the piece has gone through the packaging process on originals.

HOW LONG DOES IT TAKE TO PROCESS A REFUND? 

Processing a refund can take up to 7-10 business days. 

HOW DO I RETURN MY PACKAGE? 

For a refund or replacement, please email jason@jayart23.com

WHO TO CONTACT? 

See the contact us page or email at jason@jayart23.com or call 814-273-7063

How can I keep up with your new work?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter!

You can also follow us on our social media pages as we are constantly posting about new work!

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